Summary

An IT sales work falls into the three main areas of pre-sales, sales, and post-sales support of hardware and software:
- The first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer's needs. This often includes demonstrating those features before a sale.
- The actual sale involves negotiating a commercial agreement to the benefit of both customer and supplier;
- Technical support, which follows the sale, may include solving faults and problems, or maximising the use of software features, as well as advising on appropriate user training.

Key of Resposibilities:

The role requires significant interaction with clients which may be face-to-face or over the telephone.
Typical work activities include:

- Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
- Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;
- Identifying and developing new business through networking, and courtesy and follow-up calls;
- Cold-calling in order to create interest in products and services and generate new business leads and arrange meetings;
- Identifying opportunities for further sales and new areas for development through detailed research of the specific industryt;
- Preparing and delivering customer presentations, and demonstrations of the software, articulately and confidently;
- Marketing and promoting a portfolio of products by writing and designing sales literature, and through attending industry events;
- Maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals;
- Developing effective sales plans utilizing sales methodology;
- Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
- Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
- Meeting sales targets set by managers and contributing to team targets;
- Networking with existing customers in order to maintain links and promote additional products and upgrades;
- Providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;
- Handling hardware or software problems and faults and referring on to specialist technical colleagues;
- Assisting customers to maximise their use of the hardware or software in order to support the success and growth of their business;
- responding to tender documents, writing proposals, reports and supporting literature;

Skill:

- Exellent knowledge in IT saudi market.
- Minimum 3 years of experience.
- Transferable iqama.